Our Customer Charter is available below in the following languages:

• Customer Charter English (2008-2010)
• PDF | 197KB | Customer_Charter_English.pdf
• Customer Charter Irish (2008-2010)
• PDF | 201KB | Customer_Charter_Gaeilge_2008.pdf
• Customer Charter Arabic (2008-2010)
• PDF | 163KB | Customer_Charter_Arabic.pdf
• Customer Charter French (2008-2010)
• PDF | 139KB | Customer_Charter_French.pdf
• Customer Charter German (2008-2010)
• PDF | 129KB | Customer_Charter_German.pdf
• Customer Charter Mandarin (2008-2010)
• PDF | 388KB | Customer_Charter_Mandarin.pdf
• Customer Charter Polish (2008-2010)
• PDF | 161KB | Customer_Charter_Polish.pdf
• Customer Charter Portugeese (2008-2010)
• PDF | 145KB | Customer_Charter_Portugeese.pdf
• Customer Charter Romanian (2008-2010)
• PDF | 292KB | Customer_Charter_Romanian.pdf
• Customer Charter Russian (2008-2010)
• PDF | 312KB | Customer_Charter_Russian.pdf

Quality Customer Service Action Plan:

• Quality Customer Service Action Plan 2008-2010
• PDF | 1628KB | Quality_Customer_Action_Plan_2008_2010.pdf